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How to Map Your Ecommerce Customer Journey [Template Included]

We've talked a lot about the customer journey - how it affects sales, service, and marketers. One segment that feels a little different is the...

12 Steps of Creating an Effective Customer Journey Map in 2021

What kind of experience do your customers get when they come in contact with your brand online? Is your company more concerned with sales,...
How to Create a Customer Journey Map (Even if You Have No Idea Who Your Customers Really Are)

How to Create a Customer Journey Map

Creating a customer journey map is enough to freeze even the best of marketers and realize how little they really know about their prospects. If...